returns, refunds & replacements
Due to the nature of our products, we do not accept returns on any of the items included within any of our boxes. This includes, but is not limited to, subscription and one-time boxes.
Subscriptions and one-time boxes are non-refundable. Exceptions can be made at the sole discretion of the Fadoodle Box Team.
If an item arrives damaged or is missing from your box, just contact us within 7 days of delivery and we will mail you a replacement item at no cost to you.
If the item is damaged, you may be asked to email us a photo of the item, which will be used by our team to improve quality assurance processes. Replacements are approved at the sole discretion of Fadodle Box Team.
All attempts will be made to replace your item with an identical or similar item. This means that we will make every attempt to match the color and/or variant of the item we are replacing. If an identical or similar item is not available, we reserve the right to offer you a choice between a non-identical replacement item of similar value or a credit on your account.
Fadoodle Box is not responsible for damage that occurs due to weather, postal carrier handling, or which occurs after the postal carrier has delivered your package.
However, we aren't d-bags and if you contact us promptly after receiving your damaged box, we will work with you to make it right.